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IE (Individual Entrepreneur) Vasilevskaya Yulia Vladimirovna
Main terms and definitions:
Visitor shall mean a party, a visitor of the Web-Site https://yuliawave.com (and its sub-domains) without any intent to place an order.
User shall mean an individual, a Web-Site visitor accepting terms and conditions hereof and wishing to place an order in the online store yuliawave.com (and its sub-domains).
Buyer shall mean any User who has placed an Order in the online store yuliawave.com (and its sub-domains).
Seller shall mean Vasilevskaya Yulia Vladimirovna (TIN: 245724701096; address: 20/13 Berezhkovskaya Embankment, Moscow, Russian Federation, 121059).
Online store shall mean an online store owned by the Seller with the domain at the following address: https:// yuliawave.com (and its sub-domains) where Goods offered for sale, terms and conditions for the Goods payment and transfer to their Buyers are presented.
Web-Site shall mean https://yuliawave.com (and its sub-domains).
Goods shall mean clothing, shoes, accessories and other goods presented for sale at the Web-Site.
Order shall mean a duly executed request of the Buyer for the purchase and delivery to the address specified by Buyer or by means of pick-up of Goods selected at the Web-Site.
IE Vasilevskaya Yu.V. renders services at the Web-Site www.yuliawave.com (hereinafter referred to as the Web-Site). The company is registered in Russia and located at the following address: 11/3 Mosfilmovskaya Str., Apt. 125, Moscow, 19330. We consider it our duty to ensure confidentiality of your data. We collect, store and use your personal data in accordance with Federal Law of the Russian Federation No. 152-FZ On Personal Data and other local legislative acts.
1. General provisions:
1.1. The Seller shall sell Goods via the online store at https://yuliawave.com (and its sub-domains).
1.2. By ordering Goods through the online store the User shall agree to the terms and conditions of sale of Goods set out below (hereinafter referred to as the Terms of Sale of Goods). In case of any dissent with this agreement (hereinafter referred to as the Agreement/ Public Offer) the User shall immediately stop using the service and leave the Web-Site.
1.3. These Terms of Sale of Goods, as well as information about Goods presented at the Web-Site shall constitute a public offer in accordance with Article 435 and paragraph 2 of Article 437 of the Civil Code of the Russian Federation addressed to capable individuals.
1.4. The Public Offer shall be recognized as accepted by the Visitor / the User / the Buyer completely and unconditionally, without any exceptions and restrictions by means of performing actions stipulated herein. By using the Web-Site, the Visitor / the User / the Buyer shall confirm familiarization with the terms and conditions of this Offer and other agreements published at the Web-Site and regulating the relationship between the Parties. At the same time, visiting the Web-Site (without registration and order placement) shall confirm acceptance of the terms and conditions set out in clauses 9, 11, 13 hereof.
1.5. Registration at the Web-Site shall be carried out by the Visitor by means of filling out the registration form, subject to prior familiarization with the terms and conditions hereof.
1.6. Amendments (additions) hereto shall be made by the Seller unilaterally. Notification of Visitors / Users / Buyers on amendments (additions) hereto shall be carried out by means of publishing a new version of the Agreement at the Web-Site. All amendments and additions shall come into force and become obligatory for all Buyers from the moment the new version of the Agreement is published at the Web-Site.
1.7. By informing the Seller of his/her e-mail address and telephone number, the Web-Site Visitor/ the User/ the Buyer shall agree to the use of the specified contact data by the Seller, as well as by any third parties engaged by the Seller for the purpose of fulfilling obligations to the Web-Site Visitors / Users / Buyers related to transfer of their order for delivery, as well as other information directly related to fulfilment of the Buyer's obligations hereunder.
2. Subject of the Agreement
2.1. The subject of this Agreement is to enable the Buyer to purchase Goods presented in the online store's catalogue for personal, family, household or other needs not related to implementation of any business activities.
2.2. This Agreement shall apply to all types of Goods presented at the Web-Site, as long as such offers with their description are available in the online store's catalogue.
3.1. For the purpose of placing Orders the User/ the Buyer shall need to register at the Web-Site.
3.2. Registration at the Web-Site shall be mandatory for placing any Order.
3.3. Registration at the Web-Site shall be carried out by performing the following actions: familiarization with the terms and conditions hereof, familiarization with the terms and conditions of the Operator's Policy regarding the personal data processing, filling in the mandatory fields of the registration form at the Web-Site.
3.4. After registering at the Web-Site, the User shall get access to his/her personal account where information about Orders placed is stored. Access to the personal account shall be carried out by means of a login and a one-time confirmation code received by SMS to the telephone number specified by the User during registration. The User shall have the right, at his/her discretion, to establish the procedure for accessing the personal account by means of using a password or a one-time confirmation code, as well as to establish a two-stage access procedure (a password and an access code).
3.5. The User shall not disclose the login and password specified by him/her during registration to any third parties. The risks associated with the loss of the login and password to the Personal Account or their transfer to any third parties shall be borne by the User. If the parties have any suspicions regarding security of the User's / the Buyer's login and password or their unauthorized use by any third parties, the parties shall undertake to immediately notify each other by means of using the Seller's email address: email@example.com.
3.6. The Seller shall not be responsible for accuracy and correctness of any information provided by the User during registration.
3.7. The Buyer shall be fully responsible for providing incorrect or incomplete information that has resulted in the Seller's inability to fulfil its obligations to the Buyer properly.
4. Placing and receiving Orders
4.1. The Order shall be made by the Buyer independently by adding selected goods to the cart, filling in all fields of the Order form with information about the payment method and the Goods delivery method.
4.2. After placing an Order at the Web-Site, the Buyer shall be provided with the Order confirmation by means of sending an electronic message to the address specified by the Buyer during registration, or orally or in the form of a message by telephone specified by the Buyer during registration (at the Buyer's option). The Seller's Manager working with this Order shall have the right to contact the Buyer to clarify the Order details. The Order shall be considered accepted by the Seller after sending the Order confirmation. In order to get any additional information about the Goods, the Buyer can also contact the Seller by e-mail at the address: firstname.lastname@example.org or by telephone +7(929)661- 01-23.
4.3. The materials for Goods presented at the Web-Site shall be for information purposes and cannot be perceived as any guarantee of availability of the described properties and characteristic features of these Goods. Some Goods presented at the Web-Site may have minor defects. When confirming an Order of such Goods, the Seller shall undertake to notify the Buyer about such defect. In case of defects, the Seller shall provide the Buyer with the right to agree to purchase Goods with defects or refuse to purchase them. If the Buyer agrees to purchase Goods with defects, the Buyer shall have no right to demand the return, replacement, repair of these Goods due to such defects.
4.4. The Seller shall reserve the right not to accept the Order in cases when the Seller cannot receive payment from the Buyer for reasons beyond the Seller's control, if the ordered Goods are not available, if the Buyer has provided false or incomplete information necessary for the Order fulfilment.
4.5. If the Seller finds a clear and significant error in the indication of the Goods price it shall immediately notify the Buyer of this fact. If the Buyer has issued and paid for any Goods with an incorrect price, the Seller shall undertake to notify the Buyer of the inability to fulfil the Order or a part of it by e-mail or by telephone and shall return the amount paid in full. The Buyer, acting in good faith, shall have no right to derive unreasonable benefit from an obvious technical or another error in the Goods' price or in their description, as well as due to any circumstances set out in clause 4.3 hereof.
4.6. The retail purchase and sale agreement shall be considered concluded from the moment the Seller issues the Buyer a cash receipt or a commodity receipt or any other document confirming payment for Goods.
5. Goods price and payment procedure
5.1. The Seller shall have the right to unilaterally change the Goods price without any warning. However, the Goods price cannot be changed after the Buyer has paid for the Order.
5.2. The Goods prices presented at the Web-Site shall be indicated in rubles of the Russian Federation (including VAT).
5.3. Payment for Goods at the Web-Site shall be effected by means of one of the following methods:
- online payment via the Web-Site shall be made by means of bank transfer using a bank card,
- at the Goods pick-up point in cash or by means of bank transfer using a bank card,
- to the courier upon delivery to the address specified by the Buyer by means of bank transfer using a bank card or in cash.
The Seller shall have the right to specify the terms and conditions of possible payment methods for Goods (depending on the place of the Goods delivery and the Order payment method), as well as to impose restrictions on the quantity and/or cost of Goods available for order without any prepayment.
The relevant information shall be brought to the Buyer's attention in the course of placing any Order.
5.4. Particular features of payment for Goods using bank cards:
5.4.1. Payment via electronic payment systems shall be carried out taking into account requirements and restrictions established by the applicable legislation.
Payment for Goods can be effected by means of SAMSUNG PAY, GOOGLE PAY, APPLE PAY, as well as VISA International, MasterCard World Wide, Maestro and MIR bank cards.
Maximum amount of one bank card transfer: RUB 500,000.
Maximum amount of all bank card transfers per day: RUB 1,000,000.
Maximum amount of all transfers by means of one card per month: RUB 5,000,000.
Maximum number of all transfers by means of one card cannot exceed 10 per day and 20 per month.
5.4.2. In accordance with Regulation of the Bank of Russia No. 266-P On Issue of Bank Cards and on Operations Performed by Means of Payment Cards dated December 24, 2004, bank card transactions shall be performed by the cardholder or a person authorized by him/her.
5.4.3. Authorization of bank card transactions shall be carried out by the bank. If the bank has any reason to believe that the transaction is fraudulent, the bank shall have the right to refuse to carry out this transaction.
5.4.4. When paying for Goods at the Web-Site, funds shall be reserved on the Buyer's card until the Seller confirms the Order. After the Order is confirmed by the Seller, these funds shall be written off from the Buyer's card. If the Order is not confirmed by the Seller, the reservation of these funds on the Buyer's card shall be cancelled.
6. Delivery and transfer of goods
6.1. Delivery and transfer of Goods shall be carried out in accordance with the "Delivery and Payment" section, their exchange and return shall be carried out in accordance with the "Exchange and Refund" section. The deadline for receiving Goods by the Buyer shall depend on the delivery address and region, on operation of any specific delivery service, and does not directly depend on the Seller.
The Buyer shall have the right to choose one of the following methods of the Goods delivery and receipt:
6.1.1. Courier delivery of Goods to the postal address specified by the Buyer in the relevant section of the order form.
6.1.2. Goods pick-up at the order pick-up point.
When placing any Order, the Buyer can choose a store at the address 12/2 Bolshoy Patriarshy Lane, Moscow as a place for picking-up the order.
6.1.3. Rules for receiving goods at the online order pick-up point:
188.8.131.52. These rules for online orders delivery at the pick-up point have been introduced in order to ensure the Buyer's safety and in order to counteract the spread of the coronavirus infection.
184.108.40.206. Goods can be sold remotely through the online store at: https://yuliawave.com (and its sub-domains), where Goods offered for sale as well as payment and delivery methods are presented.
220.127.116.11. In order to receive the Goods ordered through the online store, the Buyer can use the courier delivery service or choose an online order pick-up point.
18.104.22.168.1. Address of the online order pick-up point: 12/2 Bolshoy Patriarshy Lane, Moscow (11.00 am - 8.00 pm on weekdays, 12.00 am - 8.00 pm at weekends).
22.214.171.124. The Buyer may pay for Goods only by means of bank transfer (online) in the internet store at https://yuliawave.com.
126.96.36.199. Fitting of Goods shall be available at the online order pick-up point.
188.8.131.52. The Buyer shall have the right to return Goods at the online order pick-up point (during opening hours of the pick-up points) or to use the service of returning Goods to the courier by means of the courier service.
184.108.40.206. The refusal of Goods and the return of Goods shall be carried out within the time limits, in accordance with the procedure and on the terms and conditions provided for by these Regulations and the Public Offer of the online store yuliawave.com.
220.127.116.11. Sale of Goods in the online store yuliawave.com shall be carried out in accordance with the Personal Data Processing Policy and the Public Offer of the online store yuliawave.com
6.2. Upon delivery of the pre–paid Goods to the address specified by the Buyer, the Goods shall be transferred directly to the Buyer and in the absence of the Buyer to any person who has provided information about the order number. In exceptional cases, the Seller or the courier shall be entitled to ask to present an identity document in the course of the Goods delivery.
6.3. Upon delivery of unpaid Goods to the address specified by the Buyer, the Goods shall be transferred directly to the Buyer and in the absence of the Buyer to any person who has provided information about the order number and who has paid for the Goods.
6.4. Upon receipt of unpaid Goods at the order pick-up point, the Buyer shall give the Order number to the employee and shall pay for the Order. The Buyer shall have the right to try the ordered Goods on before effecting the payment.
6.5. Upon receipt of the pre-paid Goods at the order pick-up point, the Buyer shall give the employee of the pick-up point the Order number and the confirmation code that the Seller sends to the Buyer via SMS message to the telephone number specified in the Buyer's personal account after payment for the Order or before the delivery of Goods.
6.6. If the Buyer transfers the Order number and /or the confirmation code to a third party, the presentation of this number upon receipt of the Order shall be regarded as confirmation of the Buyer's transfer to such party of all authority to receive this Order (and pay for this Order, if applicable).
6.7. The Seller shall not be responsible for any possible delays in delivery due to any circumstances beyond the Seller's control. In case of the courier delivery of Goods, the specific delivery time shall be agreed directly with the online store manager, the courier or the dispatcher of the courier service. If it is not possible to contact the Buyer within 3 (three) days and agree on the delivery time, the courier delivery of Goods shall be cancelled, and such Goods shall be returned to the Seller. The shelf life of Goods at the order pick-up point, after which these Goods are to be returned to the Seller, shall amount to 3 days from the date of such Goods receipt at the pick-up point.
6.8. The Buyer shall check the Goods exterior and completeness, as well as the completeness of the entire Order at the time of the Goods receipt. If such Goods do not meet the Order's terms and conditions (the wrong goods have been transferred, the goods quantity does not match the ordered quantity, the goods do not match their description at the Web-Site, the goods are incomplete, the packaging or the goods themselves have external mechanical damage (obvious flaws)), the Buyer shall inform the courier or the employee of the order pick-up point directly at the time of the Goods receipt.
7. Return of goods
7.1. Goods shall be returned in accordance with the terms and conditions specified at the Web-Site in the "Exchange and Refund" section.
7.2. The Buyer shall have the right to refuse the ordered Goods at any time before receiving them, and within 14 days, excluding the day of purchase, after receiving the Goods.
7.3. Return of proper quality Goods:
7.3.1. Goods can be returned if Goods are kept in the original packaging with tags, labels, stickers, control identification marks attached and if they have not been in use. In case of return, all packaging elements and items related to the Goods (covers, tags, stickers, buttons, belts, additional accessories, etc.) shall be returned. The return of proper quality Goods shall be possible if their presentation, consumer properties as well as a document confirming the fact of purchase of the specified Goods from the Seller (a fiscal receipt or a bank statement of payment for the Goods) are preserved.
7.3.2. If the Buyer refuses any Goods in accordance with the terms and conditions of clause 7.3 hereof, the Seller shall return to the Buyer the cost of such Goods, minus the Seller's expenses related to the delivery of Goods returned by the Buyer, within 10 days from the date of receipt of the returned Goods at the Seller's warehouse and if the Buyer has filled out a refund application and has complied with the terms and conditions specified in clause 7.3.1 hereof.
7.3.3. The Buyer shall have no right to terminate the sale and purchase agreement in respect of proper quality Goods the list of which is approved by Decree of the Government of the Russian Federation No. 2463 dated 31.12.2020 List of Proper Quality Non-Food Goods not Subject to Exchange, including in respect of the following goods:
- perfumery and cosmetic products;
- sewing and knitted products (sewing and knitted underwear products, hosiery products);
- products made of precious metals, with precious stones, of precious metals with inserts of semi-precious and synthetic stones, faceted precious stones.
7.4. Return of non-conforming Goods:
7.4.1. Non-conforming goods shall mean goods with manufacturing defects, goods not meeting the obligatory requirements provided for by law or in accordance with any procedure established by law (including safety requirements), or the terms and conditions of the agreement (usually requirements in their absence or incompleteness of such terms and conditions), or the purposes for which such goods are usually used, or for the purposes of which the Seller has been informed by the Buyer in the course of entering into the agreement, or the sample and (or) description when selling goods according to their sample and (or) description.
7.4.2. The difference of design elements, shades of colors shall not be regarded as the Goods' defect. The color and perception of the Goods' image may change due to settings and properties (including brightness, color rendering and resolution) of the screens of devices used by the Buyer. In this case the discrepancy between the Goods' image on the Buyer's device and the image at the Web-Site shall not be regarded as the Goods' unreliable description or the Goods' defect. In order to get any additional information about Goods the Buyer can contact the Seller by e-mail at the following address: email@example.com or by phone +7(929)661-01-23.
7.4.3. Goods that have been damaged during their use as a result of normal wear and tear, as well as due to violations of the instruction for users shall not be regarded as non-conforming goods.
7.4.4. In case of detection of any defects of Goods, in addition to refund of the amount paid for such Goods at the Buyer's discretion and if there is such an objective possibility (such as availability of goods for replacement at the Seller's warehouse, avoidable nature of the goods' defect for their repair purposes and other circumstances), the Goods can be replaced with goods of the same brand (model and/or article), with the same product of another brand (model, article) with the corresponding recalculation of the purchase price, or repair (elimination of the defect) of the Goods, and a proportionate reduction in the purchase price of the Goods can also be carried out.
7.5. The Goods returning procedure shall depend on the receipt and payment method. The Buyer shall have the right to return Goods in the following ways:
7.5.1. In case of advance payment for Goods at the Web-Site by means of bank transfer or in case of payment for Goods to the courier upon receipt, at the order pick-up point, the Buyer shall return the Goods to the order pick-up point.
7.5.2. In case of payment for Goods in cash or by means of bank transfer upon receipt at the order pick-up point, the Goods shall be returned to the order pick-up point.
7.5.3. Regardless of the payment method and the receipt method, the Buyer can make a return by post or courier delivery to the Seller's address: 20/13 Berezhkovskaya Embankment, Moscow, 121059.
7.6. When returning Goods, the Buyer shall fill out a form in his/her personal account at the Web-Site or ask the online store manager for a return application form (return application), print it out, fill it out and attach such properly completed return form to the returned Goods.
A fiscal receipt shall be attached to the returned Goods.
7.7. The refund shall be carried out in the way that has been chosen by the Buyer in order to effect the payment (in cash / by bank transfer to the card from which the payment has been effected), except as otherwise provided for by the applicable legislation.
7.8. The period for the refund of funds (bonus points) shall be calculated from the moment the Seller receives the returned Goods and receives the return application.
8. Intellectual property rights
8.1. The Seller shall become the right holder of all information and data published at the Web-Site, including text information, graphic elements, photo and video images, music and text.
8.2. The Web-Site shall be intended for personal non-commercial use.
8.3. It shall be prohibited to modify, copy, distribute, transmit, reproduce, publish, license, use for commercial purposes, create copies of the Web-Site, transfer data containing commercial value, software, customer or purchase information from the Web-Site.
8.4. It shall be prohibited to use the Web-Site for the purpose of generating income or commercial profit, including the use of data from the Web-Site for advertising.
8.5. The identified and established facts of intellectual property rights violations shall be brought to court in accordance with Article 1252 of the Civil Code of the Russian Federation Copyright Protection.
9. Terms and conditions of personal data processing
9.1. IE Vasilevskaya Yulia Vladimirovna (the Seller) shall process the Users' personal data in order to provide the Users with access to functionality of the Web-Site; registration of loyalty cards; provision of bespoke tailoring services; provision of personal shopping services; provision of response to individuals who have filed applications through the feedback form; registration in the personal account; delivery of the purchased goods to the Buyer. The following personal data shall be processed at the Web-Site and in the online store: last name, first name, patronymic; contact telephone numbers; gender; date of birth; email address; residential address.
9.2. Personal data shall be processed both with the use of any automation tools and without their use.
9.3. Personal data shall be transferred to the following third parties: courier services, in order to deliver the ordered goods.
9.4. Personal data shall be entrusted to the following third parties:
Individual Entrepreneur Arefieva Ekaterina Andreevna; TIN: 840100223304; address: 15 Venevskaya Str., Apt. 162, Moscow, 117624;
SDEK LLC, TIN 7727374966; 12, Runovsky Lane, Room 37/1, Moscow, 115184.
9.5. The Seller shall be a Co-Operator of the personal data with the following third parties: partner companies within the framework of any agreement on participation in the loyalty program.
9.6. The following actions shall be performed in the course of processing any personal data: collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (provision, access), blocking, deletion, destruction. Personal data shall be processed by the Seller until expiration of 5 years from the moment the Buyer ceases being subject to these Regulations and the Public Offer.
10.1. When registering at the Web-Site, the User/ the Buyer shall have the right to provide his/her consent to receive advertising and informational mailings from the Seller. These mailings may contain information about the Seller's upcoming promotions and other events, including promotional mailings and special offers. The mailings shall be received in the form of an email to the address and/or a short message (SMS, push notifications, whatsapp messages) to the telephone number specified by the User/ the Buyer in the course of registration. Advertising and informational materials can be presented in the form of paper and printing and souvenir products, inserted in the customer's orders and delivered to the specified postal address in the form of letters and parcels.
10.2. The Seller shall reserve the right to collect and process the following information:
— information about the Web-Site's sections visited by the Buyer, about duration of his/her stay at the Web-Site, about the method of visiting the Web-Site;
— information about the means used by the Buyer (web-browser type, network location, connection type, etc.).
10.3. The Seller shall collect and process information specified in clause 11.2 hereof by means of using cookies. Cookies shall mean text files containing small portions of information downloaded to the Buyer's computer or mobile device when visiting the Web-Site. As a result, when visiting the Web-Site, the Buyer shall receive additional features; for example, the system remembers his/her preferences, and also tracks actions at the Web-Site in order to bring it in line with the Buyer's interests. Any information collected shall be used for statistical purposes, as well as in order to improve our Goods and Services.
10.4. The Seller shall not be responsible for any information provided by the User/ the Buyer in a publicly available form.
10.5. The Seller shall have the right to record telephone conversations with the User/ the Buyer. At the same time, the Seller shall prevent attempts of unauthorized access to information obtained during telephone conversations and /or its transfer to any third parties who are not directly related to fulfilment of obligations to the User/ the Buyer, in accordance with paragraph 4 of Article No. 16 of the Federal Law On Information, Information Technologies and Information Protection.
10.6. When using the Web-Site, the User/ the Buyer shall have the right not to provide his/her data, thereby not accepting the terms and conditions hereof. In this case, the User/ the Buyer shall cease to be able to place any Orders.
11. Force majeure
11.1. The Seller shall bear no responsibility for non-fulfilment or delay in fulfilment of any obligations hereunder due to events beyond its reasonable control (force majeure).
A force majeure circumstance includes any action, event, non-occurrence of an event or an unforeseen situation beyond the Seller's control, including the following circumstances:
11.1.1. Strikes, blockages or other industrial conflicts.
11.1.2. Public unrest, mass riots, invasions, terrorist acts, or their threat, military actions or preparations for any military action.
11.1.3. Fires, explosions, storms, floods, earthquakes, epidemics, pandemics, natural disasters.
11.1.4. Impossibility to use railways, ships, aircraft or auto mobiles, as well as other public and private vehicles.
11.1.5. Inability to use public or private telecommunication networks.
11.1.6. Acts, legislative decrees, resolutions or restrictions of any government, including those related to imposition of an emergency or a high-alert regime.
11.1.7. Any strike of employees of transport companies, mail or other types of strikes in transport companies, non-provision of services by transport companies or accidents.
12. Additional conditions
12.1. The online store and the services provided may be temporarily, partially or completely unavailable due to preventive maintenance or other work, or for any other technical reasons. The Seller shall reserve the right to carry out the necessary preventive maintenance or other work with sending prior notification to the User/ the Buyer or without any notification.
12.2. The relationship between the User/ the Buyer and the Seller shall be governed by provisions of the Russian legislation.
12.3. The parties shall try to resolve all disputes arising through negotiations. If an agreement is not reached, the dispute shall be referred to the judicial authority in accordance with the applicable legislation of the Russian Federation.
12.4. The User's / Buyer's claims shall be forwarded to the Seller by mail to the Seller's address: 20/13 Berezhkovskaya Embankment., Moscow, 121059 or by e-mail to
12.5. The court's recognition of invalidity of any provision hereof shall not entail invalidity of any remaining provisions.
Unfortunately, due to difficulties in the operation of payment systems, it is impossible to pay for an order on the site using conventional methods.
To clarify the details of payment, you can contact us via messengers.