Return of goods is carried out not later than 21 calendar days. The return period is confirmed by a document with the stamp of the transport company, the money is returned to the same payment system from which the goods were paid.
Return of goods is carried out if the product has a commercial appearance, it was not put on, it was not erased, packaging and protective stickers were kept. We refund the full amount minus shipping costs. All goods must be returned in their original packaging.
Returns for more than 21 calendar days will be rejected and automatically returned to the sender without any additional notice.
After we receive the goods, the waiting period is 3-5 working days. After the approval of the return, the money will be returned within 5-10 business days. The refund is made strictly on the same requisites from which the payment was made.
All paid taxes and other charges are not refundable.
Goods return process:
- Contact us (+7-925-163-42-00)
- Send us a scan or photo of the document confirming the date of receipt of the goods on the phone/ e-mail
- The goods to be returned must be packed in a box or bag.
- Add a return address to the box or package (121099 Moscow, Shubinsky Lane 2/3, showroom YuliaWave + 7-925-163-42-00)
- Attach a written response, what is the reason for the return.
- Attach the packing list.
- Send the parcel by express mail (CED, Pony Express, EMS). Please indicate in the comments to the invoice or declaration "RETURN OF THE GOODS".